We are open again and welcoming one and all
We are delighted to have finally been able to reopen our doors for routine eye-care in Greenfield and Meltham. When we say reopened, we really mean by appointment, in order to maintain the 2-metre social distancing requirement. At least we can welcome clients back for routine eye tests and essential monitoring. Since the beginning of last week, we have been able to provide routine eye-care for the first time in nearly three months. It’s been lovely to catch up with old friends and familiar faces who we’ve missed so much during the lockdown.
Many people have expressed surprise to see us working during the Lockdown. We felt we owed it to our clients to continue to provide our award-winning customer service, as best we could, at a very challenging time. In the last few months, we’ve been busy providing a daily emergency service to assist key workers, vulnerable residents and anyone else that needed urgent support.
Proud to support our local community by providing emergency eye-care during the pandemic
From late March 2020, despite the COVID-19 lockdown, we have been running an emergency telephone service. Our clients have been able to call us to obtain free specialist advice and if needed access urgent emergency eye-care. Both practices received a great many telephone calls from concerned local residents and some from further afield, who were worried about their vision. All callers received advice, assistance and when necessary callers were referred to an emergency eye care centre or hospital.
In addition to the telephone triage service, members of the Allegro Optical team also provided a home delivery service, delivering many pairs of glasses to clients over the last few months. We also hand-delivered contact lenses, solutions and pharmaceuticals. Ensuring all our clients and some new ones whose regular opticians were closed. We wanted to be sure that everyone had all the eye-care products they needed during the lockdown. Anyone reporting a broken frame was also supported with a remote collection, repair and return delivery service, provided by each practice. Saving people the worry and risk of venturing out at such a worrying time.
Emergency eye care at a time of emergency
“The need for eye care doesn’t stop. In fact, it’s incredibly important that good eye health is maintained and that any changes are picked up as early as possible, to ensure the best possible outcomes,” said Sheryl Doe, Managing Director and Dispensing Optician. “We knew we had to continue to provide that urgent care during the lockdown and ensure our patients had access to vital eyewear too. We are delighted to be welcoming patients back soon for private routine eye care. Albeit with a few changes to our usual service to ensure everyone’s safety.”
We were also busy during the lockdown preparing the practices for a time when we could welcome our clients back. They have been making sure it would be safe to do so. Both Josie and Steve have worked hard liaising with tradesmen and engineers. Sheryl and Amy have been working to ensure that all the care provided and the procedures in both practices conform to the new and rapidly changing guidelines. These have been provided by The College of Optometrists, Association of Optometrists (AOP), The Association of British Dispensing Opticians (ABDO), The General Optical Council and NHS England. All the team members have completed courses in COVID-19 awareness and our optometrists have all complete an infection control and prevention certificate with the AOP.
Now we are open for routine eye care we have some fabulous new offers.
All our glasses are now available with two-years breakage cover and 25% off*. We are also making good use of our state of the art 3D OCT eye scanner, meaning our optometrists can examine clients eyes in detail while maintaining social distancing.
In each of our practices, things have changed too. So when you’re visiting don’t be surprised to find the following safety measures in place;
- pre-appointment health screening,
- digital temperature recording,
- hand sanitising stations,
- appointment only policy,
- social distancing measures with marked areas,
- a one-way system in both stores,
- perspex safety screens,
- our whole team are wearing sterile scrubs and PPE,
- the installation of ozone generators to clean the air,
- a rigorous cleaning regime,
You honestly couldn’t be in safer hands.